PRIVACY POLICY
Effective Date: 01 October 2024
1. Introduction
At The Detailing Shop Pte. Ltd. (“we,” “our,” “us”), your privacy is our priority. We are committed to protecting your personal data in accordance with Singapore’s Personal Data Protection Act 2012 (PDPA). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website or services.
Our business address is:
The Detailing Shop Pte. Ltd.
1 Bukit Batok Crescent #04-24 WCEGA Plaza
Singapore 658064
Contact: +65 90023301
2. Personal Data We Collect
We collect personal data to provide you with our services and improve your experience on our website. The types of personal data we may collect include, but are not limited to:
• Full Name
• Contact Details (i.e. Email address, phone number, billing/shipping address)
• Payment Information (i.e. debit/credit card or other payment details)
• Username and Password
• Any other information you voluntarily provide to us (e.g., feedback, inquiries).
Information we collect automatically. We may collect certain information automatically when you use our Sites, such as your Internet protocol (IP) address, device and advertising identifiers, browser type, operating system, Internet service provider, pages that you visit before and after using the Sites, the date and time of your visit, information about the links you click, the pages you view, the general manner in which you navigate the Sites, and other standard server log information. We may also collect certain location information when you use our Sites, such as your computer’s IP address, your mobile device’s GPS signal, or information about nearby WiFi access points and cell towers.
We and third parties that provide content or functionality on our Sites, may use cookies, pixel tags, Local Shared Objects, and similar technologies to automatically collect this information. For more information about cookies, pixel tags, Local Shared Objects, and similar technologies, please see the “Cookies” section below.
We may also collect technical data to address and fix technical problems and improve our Sites, including the memory state of your device when a system or app crash occurs while using our Sites. Your device or browser settings may permit you to control the collection of this technical data. This data may include parts of a document you were using when a problem occurred, or the contents of your communications. By using the Sites, you are consenting to the collection of this technical data.
We may also receive information about you from other sources, including through third-party services and organizations. For example, if you access third-party services, such as Facebook, Google, or Twitter, through the Sites to login to the Sites or to share information about your experience on the Sites with others, we may collect information from these third-party services.
3. Purpose of Collecting Personal Data
We collect and process personal data for the following purposes:
• Fulfilling your requests for products, services, and information.
• Processing payments and shipping orders.
• Sending promotional materials, offers, and marketing content (with your consent).
• Customizing the content displayed on our website based on your preferences.
• Contacting you for customer service purposes.
• Improving our website’s functionality and user experience.
• Any other purposes disclosed at the time your data is collected or otherwise with your
consent.
4. Sharing of Personal Data with Third Parties
We may share your personal data with third-party services to facilitate transactions and improve our service. This includes:
• Payment Gateway Providers: To process your payments securely.
• Shipping Partners: To deliver your orders.
• Analytics Services: To help us understand website performance and improve user experience.
These third parties are contractually bound to protect your personal data in compliance with Singapore’s data protection laws.
5. Data Retention
We will retain your personal data for as long as it is necessary to fulfill the purpose for which it was collected and for any other legal purposes. For example, we may retain your data to comply with legal obligations, resolve disputes, and enforce agreements.
Once the purpose for retention no longer exists, we will securely delete or anonymize your personal information, except when the retention of your data is required by law.
6. Consent and Opt-Out Options
By using our services, you consent to the collection, use, and disclosure of your personal data as described in this policy.
We provide the option for you to opt out of receiving marketing emails or communications. You can opt out by selecting the checkbox at checkout or by clicking the “unsubscribe” link in our promotional emails.
7. Security Measures
We use reasonable security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include encryption and secure payment gateways. However, please note that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Please be aware that personal data collected by third-party services, such as payment processors or analytics platforms, may be subject to their security measures and not directly under our control.
8. Your Rights to Access and Correct Your Data
Under the PDPA, you have the right to:
• Request access to the personal data we hold about you.
• Request corrections or updates to your personal data if you believe it is inaccurate or incomplete.
• Withdraw consent for the collection, use, or disclosure of your personal data at any time.
To exercise any of these rights, please contact us at the details provided below. We will respond to your request as soon as reasonably possible.
9. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. Cookies are small text files placed on your device that help us analyze web traffic, personalize content, and remember preferences.
By using our website, you consent to the use of cookies. You can manage your cookie preferences in your browser settings, but please note that disabling cookies may affect your ability to use certain features of our website.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will update the “Effective Date” at the top of this page.
We encourage you to review this Privacy Policy periodically to stay informed about how we are
protecting your personal data.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:
The Detailing Shop Pte. Ltd.
1 Bukit Batok Crescent #04-24 WCEGA Plaza
Singapore 658064
Phone: +65 90023301
